About the Ad Council 'Love Has No Labels' Campaign
According to the perception Institute, a vast majority of Americans (and other nationalities) consider themselves unprejudiced. However research shows that many of them unintentionally make snap judgments about people based on what we see—whether it’s race, age, gender, religion, sexuality, or disability. The Ad Council launched the Love Has No Labels campaign with a simple message – rethink the biases you didn't even know you had. Ultimately, we sought to promote acceptance and appreciation of all communities regardless of race, religion, gender, sexuality, age and ability by raising awareness for implicit biases. Since we were launching a brand new campaign, our main goal was to create awareness about the issue and the campaign. We drove video viewers to http://LoveHasNoLabels.com which features a quiz where you can examine your own biases and find resources on how to get involved.
This may be a significant reason many people in the U.S. report they feel discriminated against. Subconscious prejudice—called “implicit bias”—has profound implications for how we view and interact with others who are different from us. It can hinder a person’s ability to find a job, secure a loan, rent an apartment, or get a fair trial, perpetuating disparities in American society. The challenge of the Love Has No Labels campaign was to open everyone’s eyes to bias and prejudice and work to stop it in ourselves, our friends, our families, and our colleagues.
As we’re all more biased than we think, the campaign aimed to reach the largest audience possible. The number of views and shares would measure the success.
Campaign Goals
We partnered with Upworthy for an exclusive debut of the initial campaign video on their Facebook channel to reach an audience who was inclined to like and share the video to help spread our campaign messages. The emotional video showed dancing skeletons behind a custom-built, simulated x-ray screen before revealing people from different backgrounds embracing to show that before anything else we are all human .
In addition to the online video, the integrated campaign included a website built on Tumblr featuring a quiz where visitors can examine their own biases and new social communities on Facebook and Twitter where audiences could find additional content on how to overcome those biases.
To extend the campaign, we tapped into celebrities and social media influencers to help spread our messages. Additionally, campaign outreach incorporated activations around key times of year, including Mother's Day, Hispanic Heritage Month, Pride Month and Fourth of July. We activated the campaign at NYC Pride 2015, marching in the parade and setting up gif and video booths for people to share their #lovehasnolabels stories.
Rather than lecture people about bias, a number of tactics launched on Facebook to demonstrate implicit bias and celebrate unconventional notions of love.
At the centre of the campaign a video launched on Facebook (Upworthy exclusivity) showed a large x-ray installation. It displayed skeletons kissing, hugging and dancing. Those looking on automatically filling in the blanks in their minds. When the people stepped out from behind the screen it created the perfect demonstration of implicit bias.
Rival brands (Coke and Pepsi, P&G and Unilever, Allstate and StateFarm) agreed to unite for the cause and supported the campaign on Facebook where they all have a massive presence (millions of fans).
To publically announce their support, they all removed their own labels on their Facebook pages, changed their profile picture to ‘the Love Has No Labels’ mark and posted all together a series of messages in favor of diversity and inclusion.
In addition, a Love Has No Labels Facebook page displaying content posted by multiple partners –(including 8 non-profit organizations and famous photographers such as Human of New York’s Brandon Standon) was created to help people learn more about prejudices and help them rethink their own bias.
Many people visited the Facebook page, commenting and sharing the content. An additional film simply showing the casting of the original video quickly hit 1 million views.
The campaign also gave people the opportunity to create their own ‘Love Has No Labels’ picture and share it on their Facebook wall. People could further rethink their bias by taking a test created by Harvard University.
Facebook was the key component in the campaign for two main reasons: the success would be measured in number of views and shares that only Facebook can help generate (in a short period of time). Also, the brands supporting the cause (Coke, Pepsi, P&G, Unilever, Allstate, StateFarm) have all millions of fans on Facebook the campaign can benefit from.
Campaign Performance
The success went beyond all expectations. The skeleton video launched on Upworthy’s Facebook wall went immediately viral (over 40 million views in two days). It became the 2nd most viral PSA in history after just 3 weeks. At time of entry, combined views exceeded 100 million and climbing. The success was measured by social media engagement, visits to the website, quiz completion rates, online video views and earned media support, as well as overall awareness of the campaign.
National and international TV networks picked it up (CNN, ABC World News, BBC, Fox, M6, Australian world news, ect), as well as iconic TV shows (Good Morning America) and Newspapers, websites and blogs (Washington Post, The guardian, New York Times, Chicago Tribune, Huffington Post, Die Welt, Yahoo News, Mashable, Buzzfeed, MinuteBuzz to name a few).
A number of celebrities including the First Lady Of The United States Michelle Obama re-tweeted the campaign. Funny or Die created a hilarious parody helping the film become part of culture. Last but not least, a large number of couples used the “Love Has No Labels” online toolkit and posted pictures showing their love on their wall, some of these people finding in the campaign an opportunity to courageously post a message to tell friends and family that they were gay.
In time for 2015 Valentine’s Day, an unprecedented collaboration of leading brands, including The Coca-Cola Company, PepsiCo, P&G, Unilever, Allstate and State Farm, have joined the Ad Council and leading non-profit organizations to launch “Love Has No Labels,”a public service communications effort to promote diversity and inclusion along with acceptance. Brands will kick off the campaign by replacing their social media profile pictures with the “Love Has No Labels” icon and distributing content across their channels. Additionally, new public service advertisements (PSAs) will be filmed in L.A. on February 14th at a live installation event and distributed to media outlets nationwide in March. The campaign directs audiences to a new website, Error! Hyperlink reference not valid., developed with support from eight leading non-profits,including the Anti-Defamation League and the Southern Poverty Law Center.
The launch received strong earned media support with placements across press and broadcast valued at $6.4 million in coverage. High profile broadcast coverage includes ABC's World News Tonight, Good Morning America and CNN. Influential press outlets include The Wall Street Journal, Huffington Post, Mashable, Adweek, Ad Age, LA Times, and others. In total, the campaign has generated more than 1 billion media impression to raise awareness of implicit bias.
Since the initial video debuted exclusively on Upworthy's Facebook page, it has been viewed over 160 million times making it the 2nd most viewed video of 2015. Additionally, it was the 2nd most viral video on Facebook, the 4th most viewed on YouTube and one of the best performing Upworthy videos of all time. It is the second most viewed social activism video ever behind Kony 2012.
To date, there were more than 2.7 million visits to http://LoveHasNoLabels.com. The campaign also encourages audiences to use Faces of Love, a social tool on the campaign website, to upload a picture showing how their love has no labels. More than 1,000 personal stories have been shared in the social gallery of the website and the hashtag has been used over 30,000 times generating over 110 million potential impressions.
“Implicit bias refers to the way people unconsciously and sometimes unwillingly exhibit bias towards other individuals and groups,” said Rachel Godsil, Co-founder and Director of Research of the Perception Institute. “It doesn't mean that people are hiding their racial prejudices, instead, people who actively reject prejudice may still unknowingly carry around some degree of bias or stereotypes about others. The good news is that once we are aware of our biases, we can begin to take action to reduce the effects they can have on our behavior and ultimately, to reduce the biases themselves.”
“Our nation is making great progress in promoting equality and reducing acts of discrimination, but there is still much to do. As long as people continue to endure harassment; as long as they do not or cannot feel safe being themselves in our schools, our workplaces and our communities, our work is incomplete,” said Lisa Sherman,President and CEO of the Ad Council. “We are proud to partner with these iconic brands in asking all Americans to think about their own beliefs and perceptions and to shine a brighter spotlight on the need for greater acceptance and equality in our country.”
In addition to funding the year-long campaign, leading brand partner companies will show their support throughout the year. Each partner company was identified based on their demonstrated commitment to fostering diversity and inclusion within and beyond their organizations. To learn more about how the partners are addressing these issues, visit Error! Hyperlink reference not valid..
The integrated campaign will include television, print and digital PSAs,as well as an extensive social media program. The Error! Hyperlink reference not valid. features a quiz where visitors can examine their own biases and find resources on how to overcome those biases. The PSAs also direct audiences to new social communities on Facebook and Twitter for additional content supported by the non-profit partners. The campaign taps into the expertise of eight leading non-profit organizations in each of the discriminated classes. Partnering non-profit organizations include: Anti-Defamation League, Southern Poverty Law Center,National Women’s Law Center, Human Rights Campaign, American Association of People with Disabilities, American-Arab Anti-Discrimination Committee, Muslim Advocates and AARP. The campaign website will connect visitors to the partnering non-profits where they can sign pledges, report bullying incidents and participate in other activities.
To show support through their own social channels, audiences can replace their profile picture with the“Love Has No Labels” logo and use the hashtag #LoveHasNoLabels. Campaign outreach will include an emphasis on key times of year such as Pride Month,Hispanic Heritage Month and Black History Month.
“Awareness is the first step in helping to challenge prejudice and prevent the escalation to hate,”said Barry Curtiss-Lusher, ADL National Chair. “As an organization charged with fighting anti-Semitism and bias and bigotry of all kinds, we are pleased to work with the Ad Council, sponsorship partners, and others to raise awareness about the harm of unconscious bias.”
“This year marks the 25th anniversary of the Americans with Disabilities Act, and we've made great progress in ensuring equal opportunity and access to millions of Americans with disabilities. Despite best intentions, the unconscious judgments we hold towards people with disabilities still play out with serious consequences – employment disparities is just one example,” said Mark Perriello, President and CEO of AAPD. “That’s why we’re joining the Ad Council in asking Americans to examine and challenge their own implicit biases as first steps towards greater acceptance for all.”
Love Has No Labels Launches ‘We Are America’ on Independence Day 2016 sharing that to Love America is to Love All Americans
To coincide with Independence Day, the Ad Council, R/GA and an unprecedented group of brands launched “We Are America,” an extension of the iconic Love Has No Labels campaign, explaining that love for country is love for the people who make up this country. The new PSAs, featuring WWE Superstar John Cena, continue to further the campaign message of acceptance of all communities regardless of race, religion, gender, sexual orientation, age and ability. Love Has No Labels encourages audiences to recognize their implicit bias –biases that live in our subconscious – in order to promote inclusion. “We Are America” invites everyone to submit their photos to demonstrate the true diversity that makes up America. Upworthy, a 2015 campaign launch partner, shared “We Are America” on its social platforms and will be creating a series of videos launching in the coming months to help further the campaign message.
“I am proud to be part of the Ad Council’s Love Has No Labels campaign, ‘We Are America’,” said WWE Superstar John Cena. “This campaign sends an important message of acceptance that truly embodies the spirit of America.
The new PSAs encourage people to define their love of country as love of all Americans. The long-form video and TV spot feature Cena walking through a diverse neighborhood while talking about how the real average American is likely different than the person viewers may imagine. By enumerating some of the many labels Americans proudly use to define themselves– Latino, disabled, gay, lesbian, Muslim, senior citizen, African American and others – the video concludes that to love America is to love all Americans. An advisory board of nonprofit partners, including The Perception Institute, Southern Poverty Law Center and Anti-Defamation League, lent their expertise to ensure that the PSAs represented diverse perspectives and addressed the issue of implicit bias. In addition to the television and online videos, the integrated campaign includes out of home and print advertising, all of which are running entirely in time and space donated by the media.
“At a time when it feels hard for our country to find common ground, we need to remind audiences that to celebrate America is to celebrate all Americans. We’re so proud to continue the Love Has No Labels message as part of the July 4th holiday and throughout the year,” said Lisa Sherman, president and CEO of the Ad Council. “‘We Are America’ illuminates what we already know – that Americans today cover the full spectrum of age, sexuality, ability, race and religion. And this message is just as important now as ever.”
To accompany the PSAs, the campaign launched a Portrait of America photo tool allowing users to create custom gifs that highlight the diversity of America. Love Has No Labels encourages users to submit their own photos which are combined with other users’ images to create an animated sequence of portraits. The gifs will reflect the true diversity that makes up America today and users are encouraged to share them across social channels with #WeAreAmerica. The gif generator is prominently featured on the redesigned campaign website. Through Stackla, a content marketing platform, the new homepage aggregates and highlights portraits of Americans from all backgrounds. HelpsGood, a social good-focused digital agency, will post messaging on the campaign’s social channels to encourage users to share stories representing “We Are America” on Facebook, Twitter and Instagram.
The campaign brand partners, including founding partners The Coca-Cola Company, PepsiCo, P&G, Unilever and State Farm®, and recent partners, Google and Johnson & Johnson, are supporting “We Are America” by promoting content across their channels. In time for the launch of “We Are America,” Google joins this group of brand partners to advance the reach and impact of the PSAs. In addition to funding the campaign, brand partners will show their support during the year through on and offline activations including, social influencer programs, social messaging, employee engagement, events and more.
Upworthy featured “We Are America” on its social channels and will be producing a series of additional videos celebrating the diversity of America throughout the year.
“Upworthy is thrilled to support the Love Has No Labels campaign again this year. Our mission is to change what the world is paying attention to, and this campaign helps draw attention to the diversity at the heart of America. We are all America, and we are all part of the same story,” said Eli Pariser, co-Founder of Upworthy.
The fully integrated campaign also includes support from key partners including Facebook,Twitter, Buzzfeed and WWE. Through a Facebook ad unit, people can participate in the campaign directly from Facebook. People will be able to visit LoveHasNoLabels.com and share their #WeAreAmerica photo from within the ad unit after watching the video. Additionally, Twitter launched a new custom Love Has No Labels emoji (available through August 4th) for #WeAreAmerica or #LoveHasNoLabels. When the hashtags are used in a tweet, a custom emoji of diverse holding hands will appear representing unity, love and the diversity of Americans. Twitter will also promote the emoji through donated media support. As part of a content series around the campaign message, Buzzfeed will develop posts that aim to inspire all Americans to reflect on their own assumptions of what the “average American” looks like. In addition to John Cena’s participation, WWE will also utilize its global platforms including WWE Network, television broadcasts, live events, and digital and social media to support the campaign.
160M combined views
Second most viewed PSA in history after just 3 weeks
Over 1.5B media impressions
Awards
2016 Emmy Award – Outstanding Commercial
2015 Gold Cannes Lions - Direct: Public Health & Safety, Public Awareness Messages
2015 Silver Cannes Lions – Direct, Targeted Ambient Media – Large Scale
2015 Silver Cannes Lions – Direct, Use of Digital Advertising
2015 Silver Cannes Lions – Outdoor, Live Advertising & Events
2015 Bronze Cannes Lions – Titanium & Integrated
2015 Bronze Cannes Lions – Cyber, Online Video – Social Video
2015 Bronze Cannes Lions – Cyber, Spatial Tech
2015 Bronze Cannes Lions – Cyber, Web Campaign – Charities, Public Health & Safety, Public Awareness Messages
2015 Gold One Show Award – Best In Show
2015 Mashie Awards - Best Public Service Announcement
2015 Mashie Awards – Best Use of Long-Form Video
2015 Shorty Award – Social Good Campaign